Terms & Conditions
Last updated: 5 October 2026
Please read these Terms & Conditions carefully before booking any service through this website. By completing a booking with Cervinia Travel Services, you agree to be bound by them.
1. Who We Are
Cervinia Travel Services ("we", "us", "our") is a local travel booking service based in Breuil-Cervinia, Aosta Valley, Italy, arranging airport transfers, ski and snowboard equipment hire, ski lift passes, ski and snowboard lessons, and accommodation for visitors to Cervinia.
2. Our Role
We act as a booking agent, arranging services provided by independent third parties — including hotels and accommodation providers, transfer operators, ski schools, and lift pass operators. We are not the provider of these underlying services; the contract for each service is between you and that supplier, arranged through us.
3. Enquiries & Quotes
- Submitting an itinerary for airport transfers, equipment hire, lift passes, lessons or accommodation through our website sends us an enquiry — it is not a confirmed booking, and no payment is taken at this stage.
- All prices are shown in Euros (€) and are estimates correct at the time of enquiry. We reserve the right to correct genuine pricing errors before confirming a booking.
- A copy of your quote is emailed to you immediately. Our local team checks availability with suppliers and gets back to you — usually within 24 hours — to confirm final pricing, availability and how to pay.
- Once your booking is confirmed, you can pay by direct bank transfer using the bank details shown on your quote and on the enquiry confirmation page. Please use your enquiry reference as the payment reference, and the account name exactly as shown, and only pay after we have confirmed your booking.
- You can also pay by PayPal using the payment link on your quote and on the enquiry confirmation page. The amount of your quote is filled in for you; please choose “Goods and services”, put your enquiry reference in the note, and only pay after we have confirmed your booking. PayPal’s own terms apply to payments made through PayPal.
4. Cancellations, Changes & Refunds
- Accommodation — cancellation and refund terms vary by hotel and are shown under "Rates & policy details" for each property at the time of booking. These terms are set by the hotel, not by us.
- Transfers, equipment, lift passes and lessons — contact us as soon as possible if you need to cancel or change a booking and we will do what we can with the relevant supplier.
5. Your Responsibilities
- You are responsible for ensuring you and anyone travelling with you hold valid travel insurance and any documents required for travel to Italy.
- Equipment hire and lessons are allocated based on the ability level you provide when booking — please make sure this is accurate for your own safety.
- You are responsible for checking any health, fitness or age requirements for activities you book.
6. Our Liability
As we act as an intermediary, we are not liable for the acts or omissions of the independent suppliers who provide your booked services, except where required by law. Nothing in these terms limits liability that cannot be limited under Italian or EU law, including liability for death or personal injury caused by negligence.
7. Force Majeure
We are not liable for any failure or delay in providing a service caused by circumstances beyond our reasonable control, including adverse weather, natural events, strikes, government action, or resort or lift closures.
8. Complaints
If you have a complaint about a service booked through us, contact us directly at info@cerviniatravelservices.com and we'll help resolve it, including liaising with the relevant supplier where needed.
9. Data Protection & Privacy
We collect the personal information you provide when booking (name, email, and booking details) to process your booking, arrange your services with our suppliers, and send your confirmation and invoice. We do not sell your data. To access, correct or delete your data, contact info@cerviniatravelservices.com. Full details are in our Privacy Policy.
10. Governing Law
These Terms are governed by the laws of Italy. Any disputes are subject to the exclusive jurisdiction of the Italian courts, without prejudice to any mandatory consumer protection rights you have in your country of residence.
11. Contact Us
Cervinia Travel Services
Breuil-Cervinia, Aosta Valley, Italy
Email: info@cerviniatravelservices.com
WhatsApp: +39 366 879 4487